2018 Year in Review – Owain Williams

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2018 is coming to an end which leads naturally to reflecting on the past 12mths before preparing for the next…..it’s been an eventful year for sure and we all know that 2019 is going to be a momentous (note, I do not write ‘difficult’ nor ‘challenging’ or any other such negative word) year for the World!

As a football fan, I’m going to start with recognising the achievement of England in the Summer’s World Cup by reaching the Semi-Finals for the 1st time since 1990. Whilst many fans believe that it was a great opportunity for England to reach the Finals, nothing can be taken away from Croatia who ultimately deserved to reach the Finals for the 1st time in their history. For those who don’t know me well, as a Frenchman by birth (oui, je suis né à Paris J), my sadness at England not winning the tournament was quickly forgotten with a 2nd win for the Blues…. Allez Les Bleus! I’m sure that even the most ardent non-football fans will admit that the exploits of the team created a massive wave of unity and passion throughout the Country proving to be a welcome distraction from the doom and gloom peddled by the media. Writing in regard to our own experience, The Change Organisation enjoyed very strong months in July and August….coincidence or a reflection of the general positive mind-set amongst the public?!

Obviously many events have happened this year all around the World, too many to list here….some happy, some sad, some uplifting, some demoralising, some which touched many lives and some which affected only a few. What did happen for sure is that the World kept spinning, another year passed in the long history of Planet Earth and most of us are now preparing for another year ahead of us. For those living in the UK, we all know a major change is coming which will have an impact on many lives however, in my opinion, how much of an impact is down to the individual. The World changes every single minute and, as the theory of evolution states, it’s those who can quickly adapt who will prosper in a new environment. My personal belief is that, if we can somehow convince the majority of people to approach this change with a positive ‘can-do’ attitude, we, together, will make the very best of a new World instead of festering in a pool of dissent rueing for the ‘good old days’.

As we run with the UK tax year, we start 2019 entering the last ¼ of our financial year. 2018 as a calendar year has, overall, been a positive one for us for which we are obviously grateful. Clearly, in showing gratitude, we have to start with our customers ranging from those who have chosen to work with us for many years to those who decided to start working with us for the first time. Of course we’re not infallible and we do make mistakes yet, from the conversations I have with customers, suppliers and competitors, our reputation within the channel remains strong and reflects what we aim to be known for; a consistent high quality service, supplying products from global brands at competitive costs and operating within a code of ethics and integrity. Our culture recognises that we are nothing without customers so putting the customer first is the agenda that runs throughout all depts of the Company. As the Sales Director, I can thank all of the individuals in our Sales Dept for their efforts throughout the year and then, on their behalf as well as my own, I can wholeheartedly thank all of our colleagues from other Depts who have done their best to support us in our efforts to keep existing customers happy and win new ones too!

Merry Christmas and Happy New Year.

Owain

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