‘To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly.’ – Henri Bergson
Never before in the history of The Change Organisation has the above quotation been more true for us than during the past year.
With the increase in uptake of cloud services, virtualisation etc, it is an unfortunate fact that there has been an inevitable decrease in demand for hardware.
As hardware supply has formed the core of our business we recognized some time ago that, in order to address this decline, we needed to substantially increase the breadth of our customer base. Having appointed Matt Shinebourne as New Business Sales Manager in April, we have doubled the size of our sales team over the past year and through their efforts in 2014 we added 340 new customers from which we derived 24% of our revenue.
Recruiting the right staff is a critical part of any business and our recruitment process, sales and technical training has been considerably refined in 2014 (Legend has it I used to recruit staff based solely upon their footballing skills! …Seriously as if?).
The fundamental measure of success of any recruitment programme is that of staff retention. It is therefore gratifying to note that of the 10 sales staff and 3 administrators recruited only two have been unable to make a career here and the remainder, as evidenced in the statistics above, are already achieving commendable results.
In light of the above I am pleased to report we are on track to increase both revenue and profitability for the year 2014/2015.
On an even more positive note, despite this downturn in demand for hardware, with every “cloud” there is a silver lining (excuse the pun). The Change Organisation has always strived to constantly add value “creating our Company ‘endlessly’, cognisant of the ever changing market and our customers’ needs. To this end in 2014 we have introduced an exciting new range of leading edge products, services and solutions to add further value to our offering and we plan to firmly build upon this strategy throughout 2015.
In 2014 we appointed a number of key individuals to strengthen our Board. Our philosophy has always centred around developing talent in house and I am delighted to announce we have been able to achieve this without the need to look outside the Company.
Joining myself our Managing Director Tim Scholfield and Owain Williams Sales Director, Jai Hogben has been appointed Director of Purchasing, Kirsty Gates, Director of Finance, Peter Quinney, Director of Operations and Ashley Sterland has taken up a new role as Director of Communications.
Between the seven of us we have over 80 years’ experience working in The Change Organisation. It is this experience and understanding of the industry and our customers’ needs which provides the foundation of the service we offer.
On behalf of the Directors and staff may I wish all our customers and their families a very happy Christmas and a prosperous New Year.
Graham Burns – Chairman