Maintenance Services

We currently work with over 1000 companies based in the UK and Europe but our reach goes beyond that thanks to our partners in the field of maintenance which stretch across the globe.

Utilising this extensive network we can offer a range of Service Level Agreements to suit your needs and all major regions have ‘Spares Stores’ so we can be assured that you and your customer have the necessary products in the correct areas to fulfil any requirements.

Whatever the size of your customers’ requirements we are able to provide an unrivalled appropriate level of service.

Designed to support a huge range of infrastructure, our maintenance solutions provide you with independent support across the life-cycle of IT assets for all major IT brands. Whatever Service Level Agreement (SLA) coverage you require, that fits within your needs and budget, our team of certified IT experts will keep your infrastructure up and running around the clock. This includes options to have cold spares and critical parts onsite.

We engage industry best practices in parts analysis and planning and have a proven methodology to ensure that we are well-equipped to support every maintenance contract effectively. Coupled with our meticulous logistics planning, we ensure that our engineers arrive with the right spare parts on time, minimising any unnecessary delays. We have over £4 million of our own inventory spares and products together with the ability to source products for same day or next day delivery worldwide.

Our experienced sales consultants will work with you to customise a comprehensive support contract that suits your needs, not ours. There are also split-level cover options, mixing 24×7 on mission critical assets and 8×5 on less critical infrastructure to enable you to enjoy the best of both worlds and maximise cost savings.

We extend maintenance support to products that are out of warranty or at the end of life, helping to prolong the life span of your IT assets throughout the world.

We offer a clear pricing model coupled with simple contracts without the fine print for easy comprehension and adoption.

Our team of experienced, certified engineers can be deployed at any time to provide 24×7 onsite support, ensuring minimal downtime for your IT infrastructure. This is supported by our world-class, multi-lingual 24×7 Global Helpdesk, which follows through our entire call management process, from event management to escalation to resolution, ensuring prompt incident closure. Should the need arise, our local engineers are able to call upon further expertise across our global operations.

Serving as a single point of contact for all of your hardware support requirements, The Change Organisation ensures that your multi-platform contracts are renewed on a timely basis and that they achieve a consistent service level globally.