IT Support and Maintenance

Call us today (0)1227 779000 Ex UK+44 (0)1227 779000

Smart Care IT Support & Maintenance

What is Smart Care

A competitively priced flexible bundle of ongoing IT support and maintenance.
Tailored to specific end user service level agreement requirements, it covers all major data and IP voice technology platforms, networks and manufacturers that we work with. It’s the smart choice for customers throughout the UK & Ireland.
It’s a simple matter to call or contact us for a quote.

Read more about our Maintenance Services & Service Level Agreements

Scope of cover

When it comes to business systems and networks, today’s users demand simplicity, functionality and security. Customers expect round the clock service. Senior management focus on ROI, continuity, resilience and profitability. Smart Care provides a balanced solution to triage issues and deliver peace of mind, 24/7, however challenging the circumstances. Here’s how:

  • Covers all major data and IP voice technology platforms, and manufacturers that we work with
  • Support provided for systems in a network environment or Wintel based platform
  • Bespoke cover available for specific network infrastructure
  • Cover can be tailored to specific end user service level agreement requirements

It’s a simple matter to call or contact us for a quote.

Key Benefits

We all know it’s critical to avoid downtime; but potential damage to reputation; and disruption to business is only half the story. Here are more important reasons why Smart Care is good for business:

  • Forget the challenges of geography, access to high level skills; and managing an unpredictable workload 
  • Vendor-qualified technicians and over 80 field- based engineers, with back up from specialist consultants, take collective responsibility for delivery of service level agreements, 24/7, 365 days a year
  • Irrespective of specialism, you avoid overheads associated with sustaining quality in-house IT service  capability, technical support and engineering resource     

Core features

  • 48 spares locations with access to £10M+ of value in distributed parts.                                       
  • Guaranteed fix times. A four hour fix (2 hours to site + 2 hours to fix) is increasingly the norm.
  • A multi-vendor solution you can rely on with complete confidence.

Future proofing built in

Options for upgraded cover will continue to evolve as new technologies come on stream, including:

  • Firewall-protection for desktop/server virtualisation and Private Cloud hosting
  • Troubleshooting 4G and later compatibility and BYOD security issues, derived from users with their own tablets and smartphones interacting with existing network infrastructure and peripherals

Value added for users

  • 24/7 single contact access to a team of vendor-certified accredited technicians (including  Juniper and HP Procurve)
  • on-site troubleshooting by dedicated field–based engineers and specialist consultants
  • ‘return to service’ restore to latest back up

Additional options

  • cover for legacy and end of life equipment
  • Remote diagnosis, management and fix service.                                                             
  • cover for installs, moves, additions and changes (IMACS)

Smart Care service excellence builds user loyalty and commitment to a lasting, mutually beneficial long-term relationship that increases in strength with each renewal.   Terms and conditions apply.  For a quote or more information, call or contact us.