Customer Service

Call us today (0)1227 779000 Ex UK+44 (0)1227 779000

Customer Service

Availability

We stock a comprehensive range of the most popular product lines, in our own high security warehousing. 
Contact us to check whether we have what you need, request a stocklist or apply for an account, (subject to approval by our underwriters for an insured credit limit).

  • We offer specialist sourcing of discontinued models and hard to find lines of hardware and equipment
  • Legacy sourcing is a highly cost effective solution for mismatch between production lifecycle of key components and duration of system roll out
  • Legacy equipment provides an alternative to replacement, by extending the life of existing infrastructure
  • We can help you free up capital by purchasing excess or unwanted equipment. Contact us for a quote 

Subject to volume, inventory feeds may be made available.

Our Promise

All orders shipped ‘blind’ with plain labels, for seamless service and confidentiality

  • Delivery to central London destinations within 1- 2 hours
  • Provision of ETA and delivery to any UK destination postcode
  • Same-day delivery in South East England via our specialist courier partner
  • Options within continental Europe provided by your account manager

Contact us for more information     

Returns

In the unlikely event that you need to return product you have purchased from us, please complete our returns form                                                  

Order Tracking

We understand the importance of timely delivery, so we provide tracking numbers for all consignments.

  • To receive tracking information please complete your details and submit the form below
  • Our logistics team will reply promptly.
  • In the unlikely event that an order is late or missing, contact our logistics team, or submit the form below.           

Here are links to portals of the courier companies we use. Simply insert your consignment no. in the appropriate box to  track the whereabouts of your goods online.

Customer Service Enquiry Form




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Privacy policy
Please note that your details will not be passed on to any third parties and will only be used by The Change Organisation to contact you with regards to your particular enquiry.

FAQs

  • How do you obtain the discounts you offer?
    We have developed many relationships in over 21 years of trading which gives us access to a huge inventory of stock. Bulk buying and paying upfront enables us to attract substantial discounts. We also take advantage of opportunities of manufacturer promotions and purchase excess inventory.

Pricing Policy

As an independent distributor, we offer price transparency.